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Automotive Customer Service Claims

American Dream Auto Protect is looking for talented, outgoing, and energetic individuals to join our expanding claims department. We are a leading provider of vehicle service contracts in the country and are proud to be an A+ Rated Accredited Member of the Better Business Bureau and a Gold-Certified Member of the Vehicle Protection Association (VPA). Our commitment to excellence and growth has enabled us to stand out among our competitors.
The role of a Customer Service Claims Specialist is to assist customers with their inquiries and provide information and explanations on the various levels of contract coverage and terms.

Key Responsibilities:

  • Analyze information in the Vehicle Service Contract and claims system to advise customers on appropriate benefit amounts
  • Assist the Claims Adjudication Department by requesting and distributing internal information
  • Respond to phone and email inquiries, providing information and explanations on the various levels of contract coverage and the claims process
  • Manage work-flow, process, and complete all requests and documents according to established procedures
  • Be a team player and work effectively in a collaborative team environment
  • Perform other job duties as assigned

The Customer Service Claims Specialist will play a key role in providing excellent customer service and helping customers navigate their coverage and claims.

 

The Customer Service Claims Specialist should possess the following qualifications:

  • High School diploma or GED is required
    Strong organizational and customer service skills, with the ability to problem-solve and multitask. Must be detail-oriented with a high level of accuracy in data entry skills
  • Ability to maintain the confidentiality of sensitive information
  • Excellent written and verbal communication skills, with the ability to communicate effectively with contract holders, agents, dealers, internal staff/upper management, and customers. Call center experience is preferred
  • Proficient in using a PC and familiar with MS Office, able to learn new programs quickly and type at least 35 wpm. Ability to document information while discussing the claim over the phone
  • Experience in an Automotive Service Department is preferred.

The Customer Service Claims Specialist will play a key role in providing excellent customer service, resolving customer complaints and assist customers with their claims. They must possess strong organizational and customer service skills, with the ability to problem-solve and multitask. They must be detail-oriented with a high level of accuracy in data entry skills, and possess excellent written and verbal communication skills. Proficient in using a PC and familiar with MS Office, able to learn new programs quickly and type at least 35 wpm. Experience in an Automotive Service Department is preferred.

As an employee of ADAP, you will have access to the following benefits:

  • Comprehensive paid training
  • holidays, vacation, and sick days
  • An annual holiday party
  • A 5-day workweek
    Opportunities for advancement within the company
  • A fun, open, and energetic work environment
  • A business-casual dress code

American Dream Auto Protect is in a high-growth phase and is seeking self-motivated individuals with excellent communication skills and a positive, professional attitude. If you are a Warranty Administrator, BDC Representative, Automotive Cashier/Receptionist, Service Writer or have similar experience, we encourage you to apply.
We look forward to hearing from you and the opportunity to have you join our team.

About American Dream Auto Protect

American Dream Auto Protect is a rapidly growing company that has been recognized as a great place to work, receiving multiple Stevie Awards. As a leading provider of auto repair coverage, we have been protecting customers from unexpected and costly breakdowns Over 10+ years. At ADAP, we foster an entrepreneurial spirit and provide our employees with opportunities for growth and development. We offer competitive pay, comprehensive benefits, and a supportive work environment.
At American Dream Auto Protect, we value our employees and are dedicated to their success. We empower our team members to lead, drive change, and give back to the communities where we work and live. As a result, we have been recognized as a top place to work, receiving multiple Stevie Awards for being the best workplace and great employer. Our commitment to excellence is also reflected in the high ratings and recommendations we receive from customers on major online review sites such as Google and Trustpilot
Join us to accelerate your career and experience the balance of professional growth and personal fulfillment. We provide the necessary tools and support to excel in your role while also offering flexibility to enjoy life outside of work.

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