• Five or more years of experience in sales, retention, and customer service leadership in a telecommunications environment.
• Strong working knowledge of call center management.
• Proven ability to organize, delegate, and schedule workload effectively. Must be a team player with excellent supervisory skills and the ability to train personnel in a virtual call center environment.
• Strong PC skills, including proficiency in Word and Excel applications.
  Proven self-motivation, sound judgment, problem-solving, and analytical skills. Ability to perform effectively and independently in a multi-tasking environment.
• Excellent communication skills, both internally and externally, with the ability to effectively present information in one-on-one and group situations.

The Retention Manager will be responsible for overseeing the day-to-day activities and performance management of in-house retention teams, implementing and managing customer retention strategies, and collaborating with retention teams to identify new and modify existing tactics to improve customer retention performance. The ideal candidate will have a proven track record of success in sales, retention, and customer service leadership in a telecommunications environment, as well as strong call center management skills, and the ability to train personnel in a virtual call center environment.